Excellent customer service, Martin on the service desk kept me informed every step of the way. Turned out to be a lot more expensive than I thought it was going to be, but electrical faults are a nightmare. Free of charge courtesy car, and my car was repaired and valeted to a high standard. Would definitely recommend hatfields.
Excellent service and good deals also.
Had a fault on my Volvo S90_Diesel_2017 "Parking Brake not fully released', Volvo (Warranty) assistant helped me straight away, arrived within 30min, gave me another car from Sunday till Thursday to drive to work. Thought that electric parking brake motor failed, but actually Volvo confirmed, that this is a factory fault. Basically problems with the rear parking wiring and connectors. They found water ingress. Connectors MUST be IP65 rated or higher, but probably some where connectors are not fully sealed, or probably factory made IP50 rated instead of IP65 or IP68, who knows, somebody made a huge mistake, probably in design team, Volvo QC inspection can investigate this issue now. Somebody need to pay a better attention, when designing wiring for this car, this car only 2 years old-(23k miles) and came up with this problem, what's next? Of course disappointing, but it is what it is. Anyway, they replaced parking braking wiring, (both motors OK), eliminated problem within 4 days. Very happy, coming back to this place definitely next time. Friendly staff also. Collected my car nice and clean, shining like a new. Thumbs up.
We dealt with Hatfields Bury several months ago to purchase a new XC40 that our local dealer was unable to supply at the time. All staff were friendly and helpful and very informative. Can't thank Chris Hardy enough for the time and energy he put into finding the car we wanted within our budget and a tight time scale. He was very knowledgeable and helpful, answering all our questions in a timely manner. We dealt with Chris by telephone and email as we live a few hours drive away. He was always friendly and responsive and as a result we felt confident buying a car remotely from Hatfields Bury.
Bought a brand new 69 plate Volvo. Excellent service. Brilliant salesman Chris Hardy. Extraordinary car. So pleased. Thank you Hatfields
Cookies on this website